GENERAL PROVISIONS

The general conditions for the protection of personal data refer to personal data contained on the website and which have been processed using the website www.kaiaa.hr, ie collected and stored by the head of the personal data collection Noelle doo, Nova ves 45/1, Zagreb, OIB 87410410340 from the user of a natural person as a respondent. Noelle doo collects personal data for the purpose of concluding and fulfilling sales contracts, records of realized customer orders, unique customer identification, business analysis, marketing, implementation of reward system, product delivery, preparation of documentation related to sales, technical support and authorization of credit and debit card payments.

Noelle d.o.o as a provider of the website www.kaiaa.hr  is committed to the protection of privacy and personal data. Users are asked to read the General Terms and Conditions to better understand what data Noelle d.o.o. collects and how and for what purposes it uses them.

If the user has any questions related to the protection of personal data, he can directly contact Noelle d.o.o at the e-mail address info@kaiaa.hr .

Users are asked to carefully read the General Terms and Conditions of Personal Data Protection. By providing personal data via the website www.kaiaa.hr and agreeing to the General Terms and Conditions via the website www.kaiaa.hr, the user confirms that he has read, understood and agree to the General Terms of Personal Data Protection, and agrees to the collection, processing and use of your personal data in accordance with the General Terms and Conditions.

If the user does not agree with the General Terms and Conditions and the General Terms and Conditions of Personal Data Protection, he is obliged to leave and not use the website www.kaiaa.hr.

The General Terms and Conditions of the website www.kaiaa.hr  apply to all issues that are not specifically regulated by the General Terms and Conditions of Personal Data Protection.

CHANGES TO THE GENERAL TERMS AND CONDITIONS OF PERSONAL DATA PROTECTION

Noelle d.o.o may amend or supplement the General Terms and Conditions of Personal Data Protection at any time by publishing the amended text on the website www.kaiaa.hr . Amendments to the General Terms and Conditions of Personal Data Protection come into force immediately upon publication on the website www.kaiaa.hr.

The user as a respondent is responsible and obliged to review and study the valid General Terms and Conditions of Personal Data Protection available on the website www.kaiaa.hr before each provision of personal data.

PERSONAL DATA PROCESSED AND USE OF PERSONAL DATA

On the website www.kaiaa.hr Noelle doo collects the following personal data of respondents: name and surname, password, telephone number, address, e-mail address, product sending address, billing address, postal code, city, gender, date of birth, company and OIB for companies only.

The following persons may have insight into the personal data of users in the execution of their scope of work related to sales contracts concluded by customers with Noelle doo: legal entities participating in the execution of sales contracts such as delivery services, bookkeeping services, IT support, marketing support , companies associated with Noelle doo, public bodies that require the submission of personal data in accordance with the regulations binding on Noelle doo, and about which Noelle doo keeps collections of personal data.

CHANGES TO THE GENERAL TERMS AND CONDITIONS OF PERSONAL DATA PROTECTION

Noelle d.o.o may amend or supplement the General Terms and Conditions of Personal Data Protection at any time by publishing the amended text on the website www.kaiaa.hr . Amendments to the General Terms and Conditions of Personal Data Protection come into force immediately upon publication on the website www.kaiaa.hr.

The user as a respondent is responsible and obliged to review and study the valid General Terms and Conditions of Personal Data Protection available on the website www.kaiaa.hr before each provision of personal data.

PERSONAL DATA PROCESSED AND USE OF PERSONAL DATA

The customer agrees that Noelle doo may process personal data for its own records and statistics, for the purpose of creating a database of customers, informing about products and services, for the purpose of informing about delivery, for the purpose of delivering promotional materials, improving customer relations and improving service. Noelle doo may provide this information to third parties for the purpose of executing contracts, protecting the interests of users and Noelle doo and preventing possible abuses, the need for better insight and understanding of individual needs and requirements of users and developing opportunities to provide all services Noelle doo customer satisfaction. Noelle d.o.o will retain personal data for as long as necessary for the purposes provided for in these General Terms and Conditions.

Noelle d.o.o. will ensure that users' personal data is kept in a secure place (which includes reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying or alteration of personal data), which can only be accessed by Noelle d.o.o.

Noelle d.o.o undertakes to provide users with access to their personal data in its possession to ensure that personal data is accurate, complete and up to date.

If users request the correction or deletion of their personal data, Noelle d.o.o will modify or remove such data.

Noelle d.o.o forwards the necessary personal data exclusively to business partners for the realization of the delivery of the customer's order or for the needs of addressing printed advertising materials.

Noelle d.o.o does not record or store user transaction data required for card payments.

Noelle d.o.o will retain personal data for as long as necessary for the purposes provided for in these General Terms and Conditions.

The head of the personal data collection is Noelle d.o.o.

The head of the personal data collection for each personal data collection that he keeps, establishes and keeps records containing basic information about the collection, and in particular the following:

• name of the collection
• name, ie personal name of the collection manager and his / her seat, ie address
• purpose of processing
• legal basis for establishing a database
• categories of persons to whom the data relate
• types of data contained in the data collection
• method of data collection and storage
• time period of data storage and use
• personal name, ie the name of the recipient of the collection, his address, ie seat
• an indication of the entry or export of data from the Republic of Croatia with an indication of the state, ie international organization and foreign recipient of personal data and the purpose for that entry or export prescribed by an international agreement, law or other regulation, or written consent of the data subject
• an indication of the personal data protection measures taken

The Personal Data Protection Officer is:

Barbara Stunić, barbara@noellebrush.com, +385 99 547 71 78, Nova ves 45/1, Zagreb

Personal data in personal data collections are adequately protected against accidental or intentional misuse, destruction, loss, unauthorized alteration or access.

The head of the personal data collection has taken the technical, personnel and organizational measures for the protection of personal data necessary to protect personal data from accidental loss or destruction and from unauthorized access, unauthorized alteration, unauthorized publication and any other misuse. employees in data processing to sign a confidentiality statement.

The user of the website www.kaiaa.hr has the right to obtain information on the collection and processing of his personal data from the head of the personal data collection. The head of the personal data collection shall submit, no later than 30 days from the submission of the request, to each user of the website www.kaiaa.hr at his request, or at the request of his legal representatives or proxies:

• provide confirmation as to whether personal data relating to him are being processed or not
• provide information in an understandable form on the data relating to him whose processing is in progress and on the source of such data
• provide insight into the records of the personal data collection and insight into the personal data contained in the personal data collection related to it and their transcription
• submit excerpts, certificates or printouts of personal data contained in the collection of personal data relating to him, which must include an indication of the purpose and legal basis for the collection, processing and use of such data
• submit a printout of data on who and for what purposes and on what legal basis received the use of personal data relating to him
• give notice of the logic of any automatic data processing relating to it

At the request of the user of the website www.kaiaa.hr, or his legal representatives or proxies, the head of the personal data collection is obliged to supplement, amend or delete personal data if the data is incomplete, inaccurate or out of date.

Irrespective of the request of the user of the website www.kaiaa.hr , in case the head of the personal data collection determines that the personal data is incomplete, inaccurate or out of date, he will supplement or change it himself.

The head of the personal data collection is obliged to inform the data subject and the recipients of personal data about the completed addition, change or deletion of personal data within 30 days at the latest.

When the user engages in certain activities on the website www.kaiaa.hr such as opening an account, using the online store, filling out surveys, comments, publishing content, participating in contests or sweepstakes, sending feedback, seeking information about services, responding to a job advertisement, Noelle doo may ask the user to provide certain additional personal data. In that case, before providing additional personal data, the user is obliged to study the General Terms and Conditions of Personal Data Protection and agree to their application in relation to additional data.

Depending on the types of activities, some of the requested data are defined as mandatory and some as voluntary. If the user does not provide mandatory information for the activity that requires them, he will not be allowed to participate in that activity.

Noelle doo collects and uses personal data in order to enable users to use services and activities through the website www.kaiaa.hr, improve the work of the website www.kaiaa.hr, create a user database for the purpose of improving the service and / or marketing, contact users for delivery of marketing notices, improved advertising and promotional activities and analyzed the use of the website www.kaiaa.hr. Also, personal data can be used to solve problems, perform administrative tasks and establish contact with users.

By providing personal data and accepting the General Terms and Conditions of Personal Data Protection, the user agrees that Noelle d.o.o. and the persons listed in these General Terms and Conditions, inform him about their promotional activities, products and services.

PROVISION OF PERSONAL INFORMATION

By providing personal data pursuant to the General Terms and Conditions of Personal Data Protection, the user agrees to provide his personal data to Noelle d.o.o for use by persons related to it for marketing purposes, marketing and promotional activities and delivery of marketing notices.

Any other disclosure of personal data to third parties may be made only in accordance with the legal regulations governing the protection of personal data.

SUPPLEMENTS AND CORRECTIONS OF PERSONAL DATA

Noelle d.o.o believes that every respondent should be able to ensure the accuracy, completeness and up-to-dateness of their personal information. If the user considers that his personal data is incomplete, inaccurate or not updated, he can contact Noelle d.o.o by sending an e-mail to info@kaiaa.hr and request an appropriate supplement, change or deletion of personal data.

Noelle d.o.o recommends users to update their personal data as soon as possible. Users may also request that account information be deleted or removed.

DATA PROTECTION

Noelle d.o.o is extremely committed to the protection of personal data and has taken various precautions to protect the personal data of users. The user can access personal data on the website www.kaiaa.hr using a password and e-mail address.

CONFIDENTIALITY OF THIRD PARTY DATA

The general conditions of personal data protection apply only to the use and utilization of data collected by Noelle d.o.o from respondents. Other websites that can be accessed through the website www.kaiaa.hr have their own statements of confidentiality and data collection and the ways of their use and publication. If a user visits one or more other websites through the website www.kaiaa.hr, Noelle d.o.o recommends that users review the privacy statement of that website. Noelle d.o.o is not responsible for the ways and conditions of work of third parties.

OTHER DATA

In addition to personal data, Noelle doo may request from the user other data that cannot be identified, and are not considered personal data (for example, data on how to use the site, computer, Internet server, preferences, hobbies, interests, activities), which Noelle doo enables better, more precise, and personal selection of data for users, improvement of the website and additional directing and adjustment of its content to users. Based on this data, Noelle d.o.o learns information about which contents are the most popular among which users.

PAYMENT AND DELIVERY

The buyer undertakes to pay for the ordered products by one of the following payment methods:

• Credit or debit card - payment directly via the Internet, using card payment services: Visa, Maestro, Master Card and Diners.

The sales contract is concluded at the time of acceptance of the buyer's offer, and the product will be shipped to the delivery service within 2 working days (Saturday, Sunday and non-working days are excluded) from receipt of payment of the purchase price unless otherwise stated.

If the buyer chooses the method of payment by cash on delivery, the contract of sale is concluded at the time of acceptance of the offer, and the product will be shipped within 2 working days (Saturday, Sunday and non-working days are excluded) from the conclusion of the contract of sale.

The product will be delivered to the customer within 5 working days (Saturday, Sunday and non-working days are excluded) from the moment the product is shipped to the delivery service. Noelle d.o.o delivers to all countries of the European Union. For Croatia, delivery is free for orders over 200 kn, and for other EU countries above 300 kn. Noelle d.o.o uses delivery services GLS, DPD, DHL.

The buyer is obliged to request the R1 invoice when fulfilling the order and sending an email to info@kaiaa.hr, subsequent requests for the R1 invoice after 24 hours from the conclusion of the order will not be accepted.

If the payment is made by bank transfer (bank transfer or internet banking), the buyer is obliged to use the payment details received by e-mail from the seller.

 

FREQUENTLY ASKED QUESTIONS

• How to order the products I want?

You can place an order by adding the desired item to the cart on the product page and clicking on the "Complete purchase" button in the right corner of the page. The page will then take you to the conclusion of the purchase where by filling in the required information you can conclude the purchase by clicking on the "Pay" button. We definitely recommend reading our terms of purchase before completing your purchase.

• Is registration required before ordering?

You do not have to register to make a purchase on our site, but by registering you will make it easier to fill in purchase data and save time, you will be able to track all your purchases and be among the first to be informed about all benefits and promotions.

• Forgotten password - what to do?

Click on the login link, there you will find a link for the forgotten password, which will send you a new password to your e-mail address with which the registration was made on our site.

• How to pay for the order?

It is possible to pay with credit cards on the KAIAA web store. We accept Visa, Amex, Maestro and Master Card bank cards. A more detailed described payment procedure can be found in our terms of purchase.

• Can I get an R1 invoice?

Of course, just write us in the note with the purchase that you want R1 and your company information (don't forget the OIB).

• How can I use the promo code for a discount when buying?

If you have a promo code, enter it in the box provided for it at the time of purchase. Once you add the desired product to the cart, the promo code will be automatically calculated and displayed as a reduction of the total bill in your cart. The promo discount code cannot be used for already discounted products. Only one promo code can be used for one purchase, and the same promo code cannot be used for multiple purchases. The conditions and period of use of the promo code are indicated when downloading it.

• If I order today, when will I receive the products?

Delivery is made within a maximum of 5 working days from receipt of the order to the warehouse.

• Where do you deliver the goods?

We deliver the ordered products in the European Union.

• What if I am not satisfied with what has been delivered?

If you are not satisfied with the delivery, you can make a refund within 14 days of receiving the goods (in case the shipment is of several parts, the deadline is calculated from the receipt of the last part of the order), and we will refund the funds upon receipt. The cost of returning the goods is borne by the customer.

• How to make a refund?

To return it is necessary to return the unused product with the original packaging and invoice to the address: NOELLE DOO, Nova Ves 45/1, 10 000 Zagreb • Please inform us before e-mail info@kaiaa.hr stating the order number on to which the refund relates. Upon receipt of the undamaged product in the original packaging (the original packaging in which the item was delivered), we will refund the funds, depending on the method of payment. The cost of returning the goods is borne by the customer. Please read the details on the Terms of Purchase page. Refunds due to defects and / or mishandling of products are recognized in individual cases. Replacement for a new product is performed within 14 days if the product is defective and it is established that the defect was not caused exclusively by the handling of the customer or a third party. To return it is necessary to provide the order number and / or invoice.

If the product is returned defective, with major damage or without parts and documentation and if it is not delivered within a later period of 8 days, it is considered that the Buyer has not fulfilled its obligation to return the goods and the Seller is not obliged to refund the full funds. assessment of impairment of products.

We remind you that, from the moment you pick up the product and until you return it to us, you are responsible for that product and are responsible for any damage.

• What if the product is defective?

If you want to advertise a defective product, please contact us by e-mail info@kaiaa.hr with a description of the problem. We will send you a complaint form that you will need to print out and fill out the completed invoice and the product you want to complain about. We will arrange for the delivery service to pick up the package at our expense. After inspecting the returned goods, we will inform you about further steps.

• Do you sell your products in drugstores?

That! You can find all our products in all Bipa branches throughout Croatia and Austria.

• Have the products been tested on animals?

No, none of our products have been or will ever be tested on animals.